Customer Service Specialist (Property Turnover) - Bali, Indonesia

Join Golden Topper as a Customer Service Specialist (Property Turnover) in the vibrant heart of Bali! This role is your opportunity to deliver exceptional end-to-end customer support during the critical unit turnover process and beyond, ensuring a seamless transition for our valued guests. With Golden Topper, you'll be part of a team that's dedicated to creating unforgettable experiences for our customers. Located in the beautiful islands of Bali, you'll have the chance to work in some of the most stunning and diverse locations in Indonesia.

As a Customer Service Specialist (Property Turnover), you'll play a pivotal role in the handover process. Your daily tasks will include coordinating with property managers, cleaning teams, and maintenance staff to ensure that each unit is ready for the next guest. You'll also be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our guests. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

If you're ready to take your career to the next level and make a difference in the hospitality industry, we invite you to apply for the Customer Service Specialist (Property Turnover) position at Golden Topper. Join us in creating memorable experiences for our guests and being part of a dynamic team in Bali.

📋 Tanggung Jawab Pekerjaan

• Coordinate with property managers, cleaning teams, and maintenance staff to ensure units are ready for turnover.
• Manage and resolve customer inquiries and issues related to property turnover.
• Provide exceptional customer service to guests during the turnover process.
• Ensure all necessary documentation and keys are properly handed over to the next guest.
• Assist in the inspection of units to identify any issues that need attention.
• Work closely with the team to ensure a smooth and efficient turnover process.
• Maintain a high level of professionalism and attention to detail in all interactions.
• Stay updated on company policies and procedures related to property turnover.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to travel to various locations in Bali as needed.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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